Terms of Trade | Tile Warehouse

Our Returns Policy

Under the Consumer Guarantees Act we are only required to accept returns if goods are faulty / wrongly described, or not suitable for the purpose for which they were sold.
However as a courtesy to our customers we may accept returns of unused goods, with the following conditions:
 Returns must be for 4 boxes or more.
 Original invoice must accompany ALL returns.
 Returns must be made within 30 days of invoice date.
 Goods must be in original fit for sale condition – we only accept FULL UNOPENED boxes.
 Deleted and Indented products are NOT returnable.
 The returned goods must be of one batch and a current stocked shade.
 All returns will be refunded at the original purchase price or the current selling price whichever is the lower.
 Moving tiles is expensive – to cover our costs a 25% surcharge applies to all returned goods.
 All returns will be made by refunding an eftpos or credit card – sorry but we do not give cash refunds.

Thank you.