OUR VALUES | Tile Warehouse

Tile Warehouse's mantra is to make design and selection of flooring & exterior paving products as well as wall surfaces, easy. We operate with our core values at the heart of our decision-making.

For our customers this means; you have peace of mind. We only import first-rated, quality product. We believe it's our job to exceed our customer's expectations and we work hard to provide excellent service.

We believe in sourcing product that is sustainable. Tiles are the longest-lasting flooring product and we are proud of that. You can read more about that in our brochure HERE >>> Our stone-composite flooring, ALPINE, is ethically manufactured and produced to the highest quality. We don't make false claims concerning the products we sell. We have integrity and advise customers on the best fit-for-purpose product for their project. 

Tile Warehouse core values; 

  • Integrity
  • Trustworthiness
  • Honesty
  • Customer Experience.

We believe it's our job to ensure you have a great experience shopping with us. That you leave our stores having been well supported and advised and feeling positive about the decisions you have made. 

We will ensure through every level of your decision-making process, that you are guided by our trained tile specialists who will assist you in design and technical selection. No two customers are the same and we get real satisfaction helping you, the customer, select the right product and co-ordinate your finishes to create inspirational living spaces that meet and exceed your expectations.

Trained specialists... Our colleagues are design trained and industry specialists. We can assist by ensuring you have the correct substrates, tile finishes, glaze hardness and waterproofing through to matching your project with an installer who has the right capabilities.

As a specialist tile supplier, we understand what will work both aesthetically and technically. We import all of our material and have absolute confidence in the quality and source of our tile and stone. With over 350 000m2 in stock at our Auckland tile warehouse, we can supply most of what you need ex-stock which is first-quality and batch controlled .

We are continually sourcing material from Italy, Spain and around the globe and will have available in stock with over 1000 Stocked lines and if that is not enough we can find you what you need from one of our exclusive suppliers.  

We also have the largest retail showroom profile in the industry. We have stores strategically located nationwide from KeriKeri to Invercargill with 21 in the North Island and 6 in the South Island.

In short, we are here to provide you Outstanding Selection, Quality Product, Design Assistance, Fast & Efficient Delivery and After-sales Service.

 

After 30 years in business, Tile Warehouse has reached unprecedented status as a supplier of first-quality tile and stone including porcelain, ceramic, glass and metal tiles, mosaics and natural stone.

Much of our success is based on the philosophy throughout our company of going above and beyond in our service to customers. We aim for excellence in everything we do from our expertise on tiles to top-line design, range, product quality and service.

We are recognised as a leader in the architectural industry and have a full team of representatives with nationwide coverage for commercial & residential builds. Between us, we have over 100 years of combined tile & stone experience.

We operate in accordance with firmly-consolidated values such as innovation and quality which has resulted in enormous trust within all sectors of the building industry. This includes supply and install specifications for all projects. We ensure we provide guidance on the entirety of a project alongside a team-led approach to a fit-for-purpose product selection .

Unbeatable installation products…

At Tile Warehouse, we also stock a comprehensive range of adhesives, grouts, tile cutters and all tiling tools for installation whether it be for a large commercial or the smallest residential project. For more in-depth information, you can download our product and technical specifications here.

For those who are interested in DIY tiling, our staff can assist with advice on installation and the tools required to get the job done. For further information, you can download our DIY and other helpful information booklets here.

Our promise to you...

At Tile Warehouse we source and import only first-quality tile and stone. In fact, we are so confident in the quality of our products that we offer a 10 year guarantee on all tile we supply for residential needs. 

To learn more about our guarantee and the associated terms and conditions, please click here

 


Tile Warehouse - Proud Winners in Quality Service, 2019 and 2021!